Alan

Distinctive Cleaning & Restoration

5.0

Based on 254 reviews

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Mitch Bedree

23:54 21 Apr 25

Distinctive Cleaning came out and cleaned my Aunt's carpet; what a beautiful job they did. And I'm not just saying that, I told Alan the carpet looked like new when they were done, and I seriously mean that! Stanley Steamer came out and did a shit job and told them to come back out and clean it again, they never cleaned around her dining room table. Distinctive came out and moved the table and cleaned the area. They didn't have to do that, and like I said it looked beautiful. I highly recommend them! They charged me less than Stanley Steamer and the job was 10 times better. They also took some rugs and oriental ones to the shop to clean them. I'm anxious to see how they come out! They are also going to clean her tile floor when they come back. Very satisfied and will post how the rugs come out!

Dennpdm

20:54 18 Apr 25

Holy smokes!!! You want the cleanest carpets and the nicest people??? Please call Alan and Audrey. From commercial cleaning (I met them as an employee at Joseph Decuis, Alan cleans the restaurant and Emporium). I’ve recommend them to friends with great success and finally got to personally use their services. Masterful job on short-ish notice. They do more than just carpets! Couch cushions and furniture, animal stain/odor remediation, and even heirloom rugs. Wonderful people doing wonderful work.

Jacqueline Miller

22:22 27 Mar 25

I have owned and loved this wool oriental rug for 35 years. It has worn like iron, except for the fringe, which has been caught more than a few times by a vacuum. I'm thrilled that Distinctive Cleaning & Restoration used all their TLC to return it to like-new condition. They uniquely have huge equipment to shake years of dirt loose before cleaning and drying. Then, they transported the rug to a restoration specialist to even and secure the damaged fringe. Finally, I upgraded the padding (worth every penny). I love the fresh smell of clean wool, and I'm looking forward to many more years with this wonderful rug. Thank you DC&R owners Alan and Audrey - you are the best!!

Patty Tritch

17:32 27 Mar 25

Distinctive rug Cleaning was referred to me by a friend. Now I refer them to all my friends. Convenient drop off convenient pick up. They Stay in touch with you on email. My rugs have never looked better. A couple of them had some damaged fringe that was repaired. I’ve taken my daughter’s rugs and all of my own over there to be cleaned. Wonderful couple ,great cleaning process. And terrific Results!!

Cindy Berghoff

00:18 15 Mar 25

Audrey and Alan are professional and personable and honest to a fault. They are very courteous, helpful, and knowledgeable with the services they provide. We have had them clean our Persian and silk rugs several times , over the past years, and will continue to do so. Highly recommend Distinctive Cleaning and Restoration !

Kara Hoffer

21:29 14 Sep 22

Distinctive Cleaning did an excellent job at cleaning our carpet before we moved into our new house. Before the cleaning there were noticeable dark areas in the cream colored carpet, and now you cannot even tell that they were there. Audrey did an amazing job at communicating with me every step of the way which is very important to me. Alan arrived on-time and I am very happy with the results. Overall this was an excellent, stress-free experience which I feel like can be rare these days. I enjoyed working with a small, locally owned company and will definitely hire them again in the future. Thank you!

The Garden

17:43 14 Sep 22

Alan and his team are true masters of carpet cleaning! Distinctive's ability to freshen up a space is highly professional and never disappoints. Without fail, they communicate clearly, swiftly and respectfully. We consider them part of our branding team since they help us ensure a clean and well-maintained environment at our venue. Distinctive's understanding of the work and time it takes for us to prepare for and re-stage after a cleaning is also very helpful for us and our workflow.

Paula

16:30 18 Aug 22

I recently had my carpets cleaned by Alan and I was super impressed. Alan and Audrey are professional, reliable, and great at what they do. My carpets looked and smelled amazing and the whole process was easy. The attention to detail is fantastic. No need to read any other reviews - just call Distinctive Cleaning & Restoration. I'll definitely be calling again when my carpets need cleaning and I would absolutely recommend their services to my friends and family.

Nathan McBride

02:26 20 Jul 22

Unbelievably impressed with Distinctive Cleaning! Our basement flooded a few weeks ago when we had the torrential rains. We got in contact with Alan from Distinctive. He came over promptly, was very professional and gave us a detailed run down of what needed done. He put the necessary equipment in our basement and came over every day to check on the status of the flooring and walls. We now have new padding installed, which he organized, and freshly cleaned carpet. Couldn’t be happier. We will continue to use Distinctive for future carpet cleanings. Thank you very much for your hard work!

Carol Sternberger

18:33 12 Jul 22

Our basement had water damage from the Tuesday/Wednesday torrential rains. I called Distinctive Cleaning and Restoration and the were at my home the next morning. That was amazing since so many basements were flooded. Alan also recommended a flooring g company and then he contacted them - including taking a padding sample to them. AAA Best Flooring was also awesome. Distinctive Cleaning and Restoration deserve the 5-star rating!

Bill Otter

17:53 03 Jul 22

We used Distinctive Cleaning & Restoration to clean our carpets and a couple of natural fabric couches that had not been touched for many years. The results were dramatic and we are glad we tried this route vs buying new couches. Our carpet takes a beating with our dogs and cats. Once again, the results were excellent. We will be using this company on a regular basis moving forward to maintain the carpet and couches. Distinctive was very professional and thorough. I would recommend them without hesitation.

Lynn Miller

10:32 14 Jun 22

THE best carpet/furniture cleaner in Fort Wayne! Recommended by my neighbor and she was right. Adam was so thorough and took his time, making sure our small job was treated like the most important of the day. Great job, Distinctive!

sonia pettigrew

02:07 02 Jun 22

Very impressed with our carpets. Above and beyond great service. Audrey got back with me to schedule an appt and gave me step by step process of how their visit would go. Alan did a fantastic job. He was very thorough and made sure the job was well done. He even got the orange spots from a spilled drink out of off white carpet. The 13+ carpet looked brand new after he was finished. Will definitely use Distinctive Cleaning for our future needs. Thank you Alan and Audrey!!

Gary Bandelier

16:20 13 Apr 22

Distinctive Cleaning did a marvelous job on our carpets (4 rooms & hallway). They were professional, on-time, took time to remove any spots, cleaned-up after themselves & left the carpets looking as new as when we 1st purchased & had them installed about 3 years ago!!! We definitely recommend them & will use them again (in fact, we have already scheduled them for our next cleaning)...

Amy Peckinpaugh

19:18 03 Apr 22

I am amazed at how clean my 24-year-old carpet is after Distinctive Cleaning's service! With kids and pets, I was just resigned to some stains sticking around forever. But Alan is persistent and a perfectionist and my carpet looks brand new! He removed paint & other art supplies, plant dirt, coffee stains, tea stains, blood, pet stains, mystery stains, and the general dirt that comes from a family living in a home. I have a fancy carpet cleaner and I've had other professional companies clean my carpet, but by far this is the most professional and complete service I have ever received. I have already scheduled my next carpet cleaning appointment with Distinctive Cleaning, and I will be a loyal customer going forward. Their courtesy, professionalism, and dedication to getting the job done right the first time is simply unparalleled.Last year, Distinctive Cleaning provided water damage-related cleanup and repair for our basement when our sump pump died. I was very pleased with their ability to restore our carpet after it had been so wet and yucky! I hope we never have water damage again, but if we do my first call is to Distinctive Cleaning & Restoration.

Morgan Bell

22:39 16 Mar 22

I cannot say enough good things about the Distinctive Cleaning and Restoration team. We have used them for our personal house as well as our office space and honestly every time I wonder why I waited so long for them to come out. They are responsive, professional, and quit honestly just spectacular at what they do. I would tell anyone I know who is looking into any service they provide to use them without hesitation.

Marcia Lazoff

16:00 07 Mar 22

They deserve the 5 star rating. I was very impressed with Allen and Audrey, their professionalism, quality of work and affordable pricing. Will recommend Distinctive to all my friends.

Gary Skeel

14:30 04 Mar 22

We always choose Distinctive Cleaning when it’s time to clean our carpets at Copper Spoon. They are very professional and do a great job every time! Couldn’t be happier with their work and will continue to use them moving forward.

Timothy Lombness

14:04 04 Mar 22

I have a home with approximately 650 ft.² of white carpet. There were a number of stains on the carpet that it accumulated over several years. Alan worked approximately 2 1/2 hours on the carpet and it turned out absolutely amazing it looked brand new. I would recommend Distinctive Cleaning &Restoration to anyone who truly wants to have their carpets restored to a new appearance.

Brittany Matuska

14:02 03 Mar 22

I highly recommend this company to clean anything you need done right now! I had an area rug that was a challenge for anyone to clean but Distinctive Cleaning got it back to looking almost brand new. My rug was 100% Cotton and was IVORY and had pet stains and dirt on it I’ve the years. Now it’s so much brighter and looks SO MUCH BETTER!!! I appreciate their help so much because otherwise my rug would’ve been a lost cause and in the trash.

Bruce Rosswurm

16:29 02 Mar 22

Very happy with them. Cleaned my 20-year-old berber carpet to look almost new again. Have used several other carpet cleaners, but Distinctive did by far the best job.

Amy Poffenberger

22:04 27 Jan 22

Prompt and courteous. Explained the process for getting stains out and what to expect very well. Did an excellent job. Carpet came out bright and clean. Very satisfied with the outcome.

Samantha Snow

14:54 04 Jan 22

Alan and Audrey were very professional and excellent in their work.Detailed and specific to carpet cleaning.My carpet looks awesome!Thank you so so much! I'll be using them again!

Ann Watson

03:00 23 Dec 21

Came home on Sunday afternoon (from an overnight trip) to water spewing into basement from a pipe that had come apart. Called several national franchises only able to leave a message. After an hour or so, having no call backs from those national franchises we were referred to Distinctive Cleaning and Restoration. Alan answered our emergency call right away. We told told him that we thought he could come in the morning as water damage seemed minimal and pipe had been put back together.Alan asked for pictures which we sent. He immediately responded that he thought he should come out then (after 4. pm on a Sunday) to assess the situation.His extremely thorough assessment identified water damage more extensive than we thought - , in 1/2 of living area, inside of bedroom (with some dampness along inside closet wall), entire bathroom and utility room. Approximately 1/3 to 1/2 of concrete floor in storage area had water.They did immediate extraction, moved furniture, storage containers, cleaned carpet and flooring, they also removed some staining on carpets from where the water touched the finish on the furniture. Linoleum was cleaned, even moved the washer and dryer to clean underneath. They also removed all of the water soaked cardboard boxes.Moved numerous items in storage area to dry location and extracted the water and cleaned the concrete.Fans and heaters were placed throughout the 3 areas (living area, utility area and storage area)Alan came back on Monday to check drying process and make adjustments to temperature and humidity. On Wednesday evening all was dry, the drying equipment was removed, carpet cleaned and all furniture, area rugs and "stuff" was put back in place.The whole basement looked amazing, you would never know that there had been any kind of "water emergency"They were extremely knowledgeable, thorough, and professional and so very personable. They answered all of our questions, even about drying the 200 year old family bible that had gotten wet. Thank goodness Alan answered our emergency call right away and made an immediate in home visit.I am sure that I left out steps that he and his wife did to return our basement to better than normal. We know we had the very best. Thank you!

K R

14:59 20 Oct 21

We thought the tile in our new house was dark brown…then Alan showed us his skills. Wow! It was actually much better than we could have imagined. And our carpets turned out great. Alan and Audrey provide exceptional service and we have not been disappointed. Highly recommend them!!

Julia Trejo

20:51 19 Oct 21

These two are a great team! They cleaned my son’s bedroom carpet and our sectional. The carpet cleaned up great and I don’t see the pet stains anymore! Also, after cleaning the couch not only does it look great, but the cushions feel springy and renewed. Thank you both for the wonderful work you did at our home!

Dan & Barb Bradtmiller

22:47 10 Sep 21

We could not be happier with Distinctive Carpet Cleaning service. Alan is professional and meticulous and very pleasant to have in your home. The carpet cleaning looks wonderful. Our carpet is just a year old and was cleaned for the warranty but we were very impressed with the time and detail he took. We are absolutely thrilled with the couches and recliner. They are fifteen years old with the Eudora suede microfiber material and look and feel new. Alan got into every nook and gave it a thorough cleaning. We will definitely be using them next time and recommend highly. Thanks for the great work!

Mitch Bedree

23:54 21 Apr 25

Distinctive Cleaning came out and cleaned my Aunt's carpet; what a beautiful job they did. And I'm not just saying that, I told Alan the carpet looked like new when they were done, and I seriously mean that! Stanley Steamer came out and did a shit job and told them to come back out and clean it again, they never cleaned around her dining room table. Distinctive came out and moved the table and cleaned the area. They didn't have to do that, and like I said it looked beautiful. I highly recommend them! They charged me less than Stanley Steamer and the job was 10 times better. They also took some rugs and oriental ones to the shop to clean them. I'm anxious to see how they come out! They are also going to clean her tile floor when they come back. Very satisfied and will post how the rugs come out!

Dennpdm

20:54 18 Apr 25

Holy smokes!!! You want the cleanest carpets and the nicest people??? Please call Alan and Audrey. From commercial cleaning (I met them as an employee at Joseph Decuis, Alan cleans the restaurant and Emporium). I’ve recommend them to friends with great success and finally got to personally use their services. Masterful job on short-ish notice. They do more than just carpets! Couch cushions and furniture, animal stain/odor remediation, and even heirloom rugs. Wonderful people doing wonderful work.

Jacqueline Miller

22:22 27 Mar 25

I have owned and loved this wool oriental rug for 35 years. It has worn like iron, except for the fringe, which has been caught more than a few times by a vacuum. I'm thrilled that Distinctive Cleaning & Restoration used all their TLC to return it to like-new condition. They uniquely have huge equipment to shake years of dirt loose before cleaning and drying. Then, they transported the rug to a restoration specialist to even and secure the damaged fringe. Finally, I upgraded the padding (worth every penny). I love the fresh smell of clean wool, and I'm looking forward to many more years with this wonderful rug. Thank you DC&R owners Alan and Audrey - you are the best!!

Patty Tritch

17:32 27 Mar 25

Distinctive rug Cleaning was referred to me by a friend. Now I refer them to all my friends. Convenient drop off convenient pick up. They Stay in touch with you on email. My rugs have never looked better. A couple of them had some damaged fringe that was repaired. I’ve taken my daughter’s rugs and all of my own over there to be cleaned. Wonderful couple ,great cleaning process. And terrific Results!!

Cindy Berghoff

00:18 15 Mar 25

Audrey and Alan are professional and personable and honest to a fault. They are very courteous, helpful, and knowledgeable with the services they provide. We have had them clean our Persian and silk rugs several times , over the past years, and will continue to do so. Highly recommend Distinctive Cleaning and Restoration !

Kara Hoffer

21:29 14 Sep 22

Distinctive Cleaning did an excellent job at cleaning our carpet before we moved into our new house. Before the cleaning there were noticeable dark areas in the cream colored carpet, and now you cannot even tell that they were there. Audrey did an amazing job at communicating with me every step of the way which is very important to me. Alan arrived on-time and I am very happy with the results. Overall this was an excellent, stress-free experience which I feel like can be rare these days. I enjoyed working with a small, locally owned company and will definitely hire them again in the future. Thank you!

The Garden

17:43 14 Sep 22

Alan and his team are true masters of carpet cleaning! Distinctive's ability to freshen up a space is highly professional and never disappoints. Without fail, they communicate clearly, swiftly and respectfully. We consider them part of our branding team since they help us ensure a clean and well-maintained environment at our venue. Distinctive's understanding of the work and time it takes for us to prepare for and re-stage after a cleaning is also very helpful for us and our workflow.

Paula

16:30 18 Aug 22

I recently had my carpets cleaned by Alan and I was super impressed. Alan and Audrey are professional, reliable, and great at what they do. My carpets looked and smelled amazing and the whole process was easy. The attention to detail is fantastic. No need to read any other reviews - just call Distinctive Cleaning & Restoration. I'll definitely be calling again when my carpets need cleaning and I would absolutely recommend their services to my friends and family.

Nathan McBride

02:26 20 Jul 22

Unbelievably impressed with Distinctive Cleaning! Our basement flooded a few weeks ago when we had the torrential rains. We got in contact with Alan from Distinctive. He came over promptly, was very professional and gave us a detailed run down of what needed done. He put the necessary equipment in our basement and came over every day to check on the status of the flooring and walls. We now have new padding installed, which he organized, and freshly cleaned carpet. Couldn’t be happier. We will continue to use Distinctive for future carpet cleanings. Thank you very much for your hard work!

Carol Sternberger

18:33 12 Jul 22

Our basement had water damage from the Tuesday/Wednesday torrential rains. I called Distinctive Cleaning and Restoration and the were at my home the next morning. That was amazing since so many basements were flooded. Alan also recommended a flooring g company and then he contacted them - including taking a padding sample to them. AAA Best Flooring was also awesome. Distinctive Cleaning and Restoration deserve the 5-star rating!

Bill Otter

17:53 03 Jul 22

We used Distinctive Cleaning & Restoration to clean our carpets and a couple of natural fabric couches that had not been touched for many years. The results were dramatic and we are glad we tried this route vs buying new couches. Our carpet takes a beating with our dogs and cats. Once again, the results were excellent. We will be using this company on a regular basis moving forward to maintain the carpet and couches. Distinctive was very professional and thorough. I would recommend them without hesitation.

Lynn Miller

10:32 14 Jun 22

THE best carpet/furniture cleaner in Fort Wayne! Recommended by my neighbor and she was right. Adam was so thorough and took his time, making sure our small job was treated like the most important of the day. Great job, Distinctive!

sonia pettigrew

02:07 02 Jun 22

Very impressed with our carpets. Above and beyond great service. Audrey got back with me to schedule an appt and gave me step by step process of how their visit would go. Alan did a fantastic job. He was very thorough and made sure the job was well done. He even got the orange spots from a spilled drink out of off white carpet. The 13+ carpet looked brand new after he was finished. Will definitely use Distinctive Cleaning for our future needs. Thank you Alan and Audrey!!

Gary Bandelier

16:20 13 Apr 22

Distinctive Cleaning did a marvelous job on our carpets (4 rooms & hallway). They were professional, on-time, took time to remove any spots, cleaned-up after themselves & left the carpets looking as new as when we 1st purchased & had them installed about 3 years ago!!! We definitely recommend them & will use them again (in fact, we have already scheduled them for our next cleaning)...

Amy Peckinpaugh

19:18 03 Apr 22

I am amazed at how clean my 24-year-old carpet is after Distinctive Cleaning's service! With kids and pets, I was just resigned to some stains sticking around forever. But Alan is persistent and a perfectionist and my carpet looks brand new! He removed paint & other art supplies, plant dirt, coffee stains, tea stains, blood, pet stains, mystery stains, and the general dirt that comes from a family living in a home. I have a fancy carpet cleaner and I've had other professional companies clean my carpet, but by far this is the most professional and complete service I have ever received. I have already scheduled my next carpet cleaning appointment with Distinctive Cleaning, and I will be a loyal customer going forward. Their courtesy, professionalism, and dedication to getting the job done right the first time is simply unparalleled.Last year, Distinctive Cleaning provided water damage-related cleanup and repair for our basement when our sump pump died. I was very pleased with their ability to restore our carpet after it had been so wet and yucky! I hope we never have water damage again, but if we do my first call is to Distinctive Cleaning & Restoration.

Morgan Bell

22:39 16 Mar 22

I cannot say enough good things about the Distinctive Cleaning and Restoration team. We have used them for our personal house as well as our office space and honestly every time I wonder why I waited so long for them to come out. They are responsive, professional, and quit honestly just spectacular at what they do. I would tell anyone I know who is looking into any service they provide to use them without hesitation.

Marcia Lazoff

16:00 07 Mar 22

They deserve the 5 star rating. I was very impressed with Allen and Audrey, their professionalism, quality of work and affordable pricing. Will recommend Distinctive to all my friends.

Gary Skeel

14:30 04 Mar 22

We always choose Distinctive Cleaning when it’s time to clean our carpets at Copper Spoon. They are very professional and do a great job every time! Couldn’t be happier with their work and will continue to use them moving forward.

Timothy Lombness

14:04 04 Mar 22

I have a home with approximately 650 ft.² of white carpet. There were a number of stains on the carpet that it accumulated over several years. Alan worked approximately 2 1/2 hours on the carpet and it turned out absolutely amazing it looked brand new. I would recommend Distinctive Cleaning &Restoration to anyone who truly wants to have their carpets restored to a new appearance.

Brittany Matuska

14:02 03 Mar 22

I highly recommend this company to clean anything you need done right now! I had an area rug that was a challenge for anyone to clean but Distinctive Cleaning got it back to looking almost brand new. My rug was 100% Cotton and was IVORY and had pet stains and dirt on it I’ve the years. Now it’s so much brighter and looks SO MUCH BETTER!!! I appreciate their help so much because otherwise my rug would’ve been a lost cause and in the trash.

Bruce Rosswurm

16:29 02 Mar 22

Very happy with them. Cleaned my 20-year-old berber carpet to look almost new again. Have used several other carpet cleaners, but Distinctive did by far the best job.

Amy Poffenberger

22:04 27 Jan 22

Prompt and courteous. Explained the process for getting stains out and what to expect very well. Did an excellent job. Carpet came out bright and clean. Very satisfied with the outcome.

Samantha Snow

14:54 04 Jan 22

Alan and Audrey were very professional and excellent in their work.Detailed and specific to carpet cleaning.My carpet looks awesome!Thank you so so much! I'll be using them again!

Ann Watson

03:00 23 Dec 21

Came home on Sunday afternoon (from an overnight trip) to water spewing into basement from a pipe that had come apart. Called several national franchises only able to leave a message. After an hour or so, having no call backs from those national franchises we were referred to Distinctive Cleaning and Restoration. Alan answered our emergency call right away. We told told him that we thought he could come in the morning as water damage seemed minimal and pipe had been put back together.Alan asked for pictures which we sent. He immediately responded that he thought he should come out then (after 4. pm on a Sunday) to assess the situation.His extremely thorough assessment identified water damage more extensive than we thought - , in 1/2 of living area, inside of bedroom (with some dampness along inside closet wall), entire bathroom and utility room. Approximately 1/3 to 1/2 of concrete floor in storage area had water.They did immediate extraction, moved furniture, storage containers, cleaned carpet and flooring, they also removed some staining on carpets from where the water touched the finish on the furniture. Linoleum was cleaned, even moved the washer and dryer to clean underneath. They also removed all of the water soaked cardboard boxes.Moved numerous items in storage area to dry location and extracted the water and cleaned the concrete.Fans and heaters were placed throughout the 3 areas (living area, utility area and storage area)Alan came back on Monday to check drying process and make adjustments to temperature and humidity. On Wednesday evening all was dry, the drying equipment was removed, carpet cleaned and all furniture, area rugs and "stuff" was put back in place.The whole basement looked amazing, you would never know that there had been any kind of "water emergency"They were extremely knowledgeable, thorough, and professional and so very personable. They answered all of our questions, even about drying the 200 year old family bible that had gotten wet. Thank goodness Alan answered our emergency call right away and made an immediate in home visit.I am sure that I left out steps that he and his wife did to return our basement to better than normal. We know we had the very best. Thank you!

K R

14:59 20 Oct 21

We thought the tile in our new house was dark brown…then Alan showed us his skills. Wow! It was actually much better than we could have imagined. And our carpets turned out great. Alan and Audrey provide exceptional service and we have not been disappointed. Highly recommend them!!

Julia Trejo

20:51 19 Oct 21

These two are a great team! They cleaned my son’s bedroom carpet and our sectional. The carpet cleaned up great and I don’t see the pet stains anymore! Also, after cleaning the couch not only does it look great, but the cushions feel springy and renewed. Thank you both for the wonderful work you did at our home!

Dan & Barb Bradtmiller

22:47 10 Sep 21

We could not be happier with Distinctive Carpet Cleaning service. Alan is professional and meticulous and very pleasant to have in your home. The carpet cleaning looks wonderful. Our carpet is just a year old and was cleaned for the warranty but we were very impressed with the time and detail he took. We are absolutely thrilled with the couches and recliner. They are fifteen years old with the Eudora suede microfiber material and look and feel new. Alan got into every nook and gave it a thorough cleaning. We will definitely be using them next time and recommend highly. Thanks for the great work!

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For On Location Residential & Commerical Carpet, Tile & Grout, Upholstery Cleaning or Water Damage Restoration in Fort Wayne, Indiana, Visit Distinctive Cleaning & Restoration at www.DistinctiveFW.com

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