FAQ – Frequently Asked Questions
We can unlock our front lobby door remotely or provide you with a keypad code so you can drop your rug off / pick it up whenever it is convenient for you. Watch the video below for a walk through.
Yes, we offer 3 options to get your rug to our facility:
1- You drop your rug off at our facility and save $
2- We pick your rug up from your home and you have all of the furniture moved off of it.
3- We pick your rug up from your home and move your furniture.
Learn more about the options to get your rug cleaned or get an estimate.
The following links for ARCS – The Assocation of Rug Care Specialist assocation and MRC Master Rug Cleaner training program can help you find companies that have invested in specific education for oriental and area rugs.
ARCS https://www.rugcarespecialists.org/pages/find-a-specialist
MRC https://masterrugcleaner.net/member-directory/
You can order rug pad to be shipped to your home and save 10% through our affiliate link here.
Maybe, it depends who is doing the cleaning.
If cleaned by a trained and experienced specialist with the proper equipment and solutions, cleaning is safe and will prolong the life of your rug and improves the way it looks.
A DIY cleaning after watching a YouTube video or waiting to long until a rug is very dirty with accumulated soil, dirt and grit could damage your rug.
We can prepare your rug for shipping with out cleaning services, moth repellent resist treatement, tyveck wrapping but we do not ship rugs. You can take rugs to Fedex, UPS, or PakMail who will accept a rug of up to 150 pounds for standard shipping. However, size limits can lead to oversize shipping charges.
Browse our rug care tips to learn how to preserve the beauty and history of your rug.
Browse our Rug Buying Tips so you know how to choose a quality rug.
How to Transport a Rug – Rolling or Folding
Rugs can be rolled and some rugs can be folded...
Read MoreHow is my rug constructed? Tufted, machine made or hand made?
Examples of Tufted Rugs or Bound Carpet with a Glued...
Read More