Wood and Stone Floor Refinishers
Wood, Stone & Tile Floor Refinishers
When your customer calls you and asks, “Who should I call to clean my furniture that I bought from you?”, you have options on how to respond.
You could:
1) Suggest they Google it
2) Tell them you have no idea
These answers could make your customers feel like you aren’t taking their question seriously. If your goal is to have happy, repeat and referral customers, you must provide them value and trustworthy solutions to their problems. So how should you answer their question?
Suggest they call Distinctive Cleaning & Restoration to solve their furniture cleaning needs. Why?
We understand it can be challenging to find a local, experienced and trustworthy upholstery and furniture cleaner.
Not all fabric and upholstery is created equal. Some cleaning companies are inexperienced or flat-out untrained in cleaning certain textiles and fabrics. If they attempt to clean these pieces anyway, the damage could be permanent. Some companies are not thorough or detailed enough to truly deep clean your customers’ furniture. This can result in frustration and wasted money. Some technicians will make you feel uncomfortable in your own home. And some companies are just downright unscrupulous in the way they do business.
Your customer is expecting for you, as the professional that sold them their furniture, to be familiar with how to properly maintain it.
Help your customer avoid choosing the wrong company by suggesting our professional, experienced & trustworthy company.
Why Refer Distinctive Cleaning & Restoration?
We Understand Trust Must Be Earned
- Referring another company to your client requires enormous trust. You have to trust that the company will be professional, will solve your customer’s problem, will do a great job and that your client will thank you for the referral.
- Just like you, we want to maintain our great reputation and continue to help repeat and referred clients.
- Learn about all the reasons Why You’ll Love Us here
- To ensure 100% complete customer satisfaction, after a cleaning we:
- Send a feedback form so our customer can “grade” us.
- Make a personal phone call to ensure every client is happy.
- Offer our Risk Free Guarantee that states: “We will inspect the areas to be cleaned, and let you know what you can expect and, in some circumstances, what we cannot guarantee. If your expectations are not met, or a spot returns within 30 days, we will return with no questions asked and re-clean the area for free. If you are still not pleased, we will refund your money. We aren’t happy until you are. Nothing is more important than your complete satisfaction since we want you as a client for life.”
We Want You to Have Clients For Life
- When cleaning inside a home, we often ask a client where they purchased their furniture. The majority of the time, they just can’t remember. If you referred your client to us and the client is planning on purchasing new furniture, we will always refer them back to you. Distinctive will also “have your back” if, for some reason, there are product or client concerns. We will instill confidence in the client regarding your expertise and encourage them to contact you to resolve it.
IICRC Master Certified Textile Cleaner
- Our owner, Alan Falls, has completed professional training and has successfully cleaned even the most challenging of fabrics and upholstery, like cotton, wool, silk & linen. Since 2000, he has helped customers with all different types of furniture.
We Are Friendly, Helpful & Promise No Pushy Sales
- We will treat your customer like they are a member of our own family and we will treat their home with care. We like to offer any helpful solutions we can, just as we would for our friends and family. We will not push extra services just to get your customer’s bill higher.
How We Reward Our Advocates Like You
Free Cleaning Sample
Before we would ever ask you to recommend our company to your clients, we want you to be 100% confident in our company. If you have never experienced Distinctive’s services at your home and you either sell flooring or install it, take advantage of our Free Sample Cleaning Offer For Advocates.
Typically, we do not discount our work, let alone give it away for free. But we know that after you experience our expert services and our customer care, you will be a client for life.
We also realize that you have many opportunities to recommend a carpet and floor cleaner to your clients and we want to be that company. Taking advantage of our free sample offer will allow us to get acquainted with no risk on your part. You will see first-hand what we do, how we are different from other companies, and why your clients would appreciate you suggesting Distinctive.
Referral Rewards Program
Choose your reward!
- 10% of your referred client’s first total invoice as cleaning credit OR
- 7% of your referred client’s first total invoice in an eGift Card of your choice here
- Limit $250 reward per referral
Let’s Recap This Win – Win – Win – Win Situation!
- The furniture you sold is cared for and maintained properly.
- You get free cleaning or cash in your pocket.
- Distinctive gets a new client.
- Your client will be happy and love their furniture because it will look great. Your client also avoids wasted time, money and frustration in the search for a quality cleaning company.
If you have any questions about our Free Sample Cleaning Offer or you would like cleaning above and beyond what is mentioned in our offer, please contact us for an over-the-phone estimate or follow the button below for an online estimate.
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